Building Rapport

Teddy Roosevelt once said, “Nobody cares how much you know until they know how much you care.” Forming connections with others expedites your ability to work collaboratively, to understand one another, and to support each other. Building rapport is both an art and science and an essential element for getting results with and through others. It takes time and intentional effort to build and maintain rapport.

Rapport is critical for creating and maintaining strong work relationships.  Because we get pulled in many directions throughout the day, we may need to pursue moments to interact with others. Positive work relationships foster loyalty and trust and provide a rapport-building platform for collaborating. Check-in on your rapport-building approach by completing Pinnacle Group’s – Building Rapport Self-Assessment. Find ways to improve your interactions between your team members and your customers.  Contact Kerri Marin or complete the Request for Training Form for information on how to develop rapport building skills in your organization.

Contributor: Suzanne McCall, Sr. Consultant with Pinnacle Group


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