Our Core Team

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Cristen brings over twenty years of experience in multiple facets of talent, organization development, and training across a variety of industries. Having split her career between consulting and corporate roles, Cristen brings significant knowledge of business strategy to consulting projects. She provides mastery leadership and consulting to learning design and solutions contributing to the improved performance of individuals, leaders, teams, and organizations.

Cristen has been invited to share her expertise at various HR conferences. She holds a Bachelor of Arts in Psychology and Master of Arts in Industrial-Organizational Psychology and spent several years teaching both Psychology and Business Communications classes at local universities.

As the Chief Operating Officer at Pinnacle Group, Spencer has a proven record in driving operational effectiveness and improving business processes. His ability to combine strategic thinking and analytical skills enables him to solve complex organizational problems. He brings extensive knowledge of negotiation and conflict resolution practices that build greater communication and understanding interpersonally and within organizations. 

He holds a Master of Science degree in Negotiation and Conflict Resolution from Columbia University as well as an MBA from the Martin J. Whitman School of Management at Syracuse University with a dual concentration in Finance and Business Analytics. 

Suzanne is an impactful, dynamic, and experienced facilitator and trainer. She has worked across all industries helping leaders develop their people and strategic skills. Through a highly interactive learning process and one-on-one coaching engagements, Suzanne has contributed to the effectiveness of local, regional, national, and global leaders. She is a noted authority in expanding physical and vocal communication effectiveness.

Suzanne has been recognized for her engaging presentation style and her ability to encourage high performance through coaching. Clients consistently describe Suzanne as dynamic, challenging and always focused on business results.

Suzanne holds a Bachelor of Fine Arts degree from Florida State University in Theatre. She is a member of Philadelphia Human Resources Planning Society and a board member for Wellness Measures, Inc.

Emily’s engaging facilitation style helps diverse participant groups to quickly connect with the learning and with each other. As a certified DiSC® facilitator, Emily’s passion for impactful communication allows organizations to increase employee productivity and engagement. 

She excels at leveraging a variety of virtual platforms to bring people together and extend development opportunities to participants globally. Clients consistently describe Emily as compelling, energetic, and impactful – helping people connect with what they are learning.

Emily is a graduate of West Chester University, holding a Bachelor of Arts in Communication Studies, and an active Board Member of a local non-profit organization.

Michele provides exceptional support and service to all Pinnacle Group clients and vendors. Michele project manages our training and organization development initiatives and administers all organization development assessments for our clients. These include Employee Surveys, 360° Assessments, Style Inventories, DiSC™ among others. Michele sees the potential in every individual and strives to help them experience success.

Her highly analytical approach to the work is an asset and our clients have recognized Michele for going beyond expectations and ensuring their time and financial investment is fully maximized. Fostering positive client relations and presenting a can-do attitude is her mantra and makes certain high quality and customer satisfaction is realized across all services.

Michele holds a Bachelor of Science degree in Accountancy from Villanova University. She is an active member of various school groups within her hometown and serves as the Club Administrator for a Philadelphia Soccer Club.

Cristen Odian

Vice President, Design &
Consulting Services

Cristen brings over twenty years of experience in multiple facets of talent, organization development, and training across a variety of industries. Having split her career between consulting and corporate roles, Cristen brings significant knowledge of business strategy to consulting projects. She provides mastery leadership and consulting to learning design and solutions contributing to the improved performance of individuals, leaders, teams, and organizations.

Cristen has been invited to share her expertise at various HR conferences. She holds a Bachelor of Arts in Psychology and Master of Arts in Industrial-Organizational Psychology and spent several years teaching both Psychology and Business Communications classes at local universities.

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