Who We Serve

PINNACLE GROUP serves any organization that recognizes the impact employees have on business results and is willing to develop and support their employees.

Every organization faces business challenges and has the opportunity to generate better results. Gaining the advantage of an objective and experienced viewpoint is the best way to meet these challenges and seize the opportunities that the marketplace offers. Supplementing internal staff resources so that there are additional “hands on deck” to accomplish projects and initiatives is a value we bring to our clients.

The following scenarios are representations of services we have provided although to ensure anonymity they are not specific to any past, current or future Pinnacle Group client.

OPPORTUNITY: Develop management skills and increase employee accountability

Key Findings:
  • Culture of promoting from within
  • Technical skills typically very strong
  • Staff level increased by 30% in one year
  • A performance management process was implemented the prior year
How We Helped:

Designed and delivered a customized Management 101 series to first level managers. Topics included:

  • Setting Performance Expectations
  • Giving and Receiving Feedback
  • Conducting the Performance Review Process
  • Coaching and Developing Talent
  • Motivating Your Employees
Results:
Performance goals were set for all employees and two-way feedback conversations were held more frequently with staff.

OPPORTUNITY: Gain employee perspectives and increase their commitment

Key Findings:
  • Decisions are usually made by a few individuals
  • Turnover doubled in the last year
  • Majority of employees do not participate in social events
  • Customer satisfaction levels have dipped
How We Helped:

We customized and administered a confidential Employee Attitude Survey – measuring key areas of concern to the management team. Areas of study included:

  • The Organization
  • Performance Management
  • Communication
  • Training and Development
  • Pay Practices and Benefits
  • Workplace Diversity
  • Policies and Procedures
  • Customer Care
  • My Manager/Supervisor
  • Job Satisfaction
Results:
Measures of satisfaction and dissatisfaction gave clarity to the management team on what issues mattered most to employees. Social activities were restructured to meet work balance issues; product training was offered to customer-facing staff which resulted in an increase in customer satisfaction.

OPPORTUNITY: Increase collaboration and team problem-solving across departments

Key Findings:
  • Customer purchasing trends have been changing over the past few years
  • Two senior level leaders have been replaced
  • An additional location was added to the company geographic footprint
  • Telecommuting has increased organization-wide
How We Helped:

We conducted Focus Groups with managers and staff to explore barriers to cross-functional teamwork and we shared this information with the leadership team. Training modules were developed and facilitated across the organization and participant groups were structured to support cross-functional discussions within the sessions. Training modules we facilitated included:

  • High Impact Communication
  • Problem Solving and Decision Making
  • High Performing Teams
Results:
Project teams were formed and they proposed to the leadership team ideas for product enhancements; use of email decreased; time spent in meetings reduced by 30%.