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How Human Resources Can Drive Your Business Goals The role of the Human Resource (HR) professional is shifting from the days filled with administrative and tactical tasks to those focused on strategies that will impact business results. Through sourcing, recruiting, and developing talent, as well as aligning and evaluating performance, HR professionals now spend their time driving business results which serves to control and reduce people costs. It is understandable why HR specialist get busy with the administrative processes of the day to day work, however, it is vital that HR professionals develop a strategic approach so they can ultimately help one’s organization gain a competitive edge. The most effective HR strategies include an in-depth knowledge of the organization’s business and where it wants to be. To maintain a competitive advantage and to develop a culture of high performance, the HR Department must align HR, Training and Organization Development activities with the Mission and business goal’s of the organization. This approach will not only set the organization apart from others, but it will allow for focus and attention to critical priorities that ultimately drive success within the organization. Many organizations depend on customer loyalty to be successful. In order to achieve great customer loyalty, the employees within the organization must be actively engaged. A strategic and effective HR professional makes sure they are aligned with their business and surveys their employees twice a year with drivers within the survey that shows engagement. HR helps identify any gaps and implements solutions or confirms continued engagement all so that the customer loyalty never drops and affects the bottom line. There is much reasoning behind why outsourcing HR and having consultants drive or handle the HR agenda. HR consultants work to not only meet but exceed their clients’ expectations which includes strategizing, learning, and looking at trends and future possibilities. These are key leadership skill sets that you want within your organization to make sure you gain the competitive advantage. Often times, small to midsize companies chose to have someone handle HR while overseeing other functions within the company. These individuals are committed and willing but often do not have an HR background. Companies that outsource their HR to consultants save money but most importantly gain knowledgeable, trusted leaders who not only can assist them with the administrative functions but provide them with a strategy that aligns their people and business. HR outsourcing allows companies to be relieved of their HR responsibilities and focus on what they do best. It is imperative that HR professionals leave behind the legacy of being transactional. Opportunities to add value to their organization by becoming more strategic is imperative. There is so much worth to be added to an organization when leadership sees the big picture and strategically takes care of the very costly items within an organization which include staffing, performance and benefits/payroll. When this happens, it is inevitable that the day will come that the leadership team cannot imagine running their business without the strategic HR focus. For more information on HR Outsourcing or any HR Services, please contact Shannon West, PHR at either 610.930.2105 or swest@pinnaclegroupbrs.com. |
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How Can Coaching Help My Business? Executive coaching is often viewed with both hope and skepticism. On the one hand, assigning employees a coach seems like an excellent way to provide custom-delivered development opportunities. On the other hand, coaching is often viewed with a level of uncertainty where credentials are questionable, services may be expensive, and success is hard to measure. However, there is empirical evidence detailing the impact of professional coaching on improved employee performance, productivity, work quality and employee retention within an organization. Some recent surveys support the importance of coaching:
If your organization could benefit from personal development through coaching or for more information on how Pinnacle Group can provide coaching services for your organization, please contact Tricia Cellucci at 610.930.2104 or tcellucci@pinnaclegroupbrs.com.
Pinnacle Group Press Appointment of New Account Manager for Human Resource Services In April 2009, Pinnacle Group announced the appointment of Shannon West, PHR as Account Manager for Human Resource Services. In this new position, Ms. West will support Pinnacle Group’s Human Resource client support and business development efforts. “We are excited to welcome Shannon to the Pinnacle team.” Therese Williams, Senior Partner, said. “Shannon has extensive experience in developing and implementing Human Resource policies and programs for companies, as well as recruiting, hiring and managing employee relations.” Shannon developed and administered performance review processes for a number of industries. Her previous experiences with Comcast and MetroPCS have helped provide her with an expansive knowledge base that is representative of a strong Human Resource professional. "Being part of the HR industry, I was aware of Pinnacle Group’s reputation for high quality and being client-focused. After a great experience with other firms, I was honored to join Pinnacle Group in this role. I look forward to inviting other HR professionals to experience Pinnacle’s great support services."
Senior Partner Appointed to Philadelphia’s Society of Human Resource Management Board of Directors In July 2009, Therese Williams, Senior Partner for Pinnacle Group was nominated and unanimously accepted for appointment as a member of the Philadelphia Society of Human Resource Management Board of Directors. The Philadelphia SHRM Chapter’s goal is to create opportunities for HR professionals to lead people and lead organizations. Philadelphia SHRM provides resources, tools, and skills to inspire new thinking and to successfully navigate the business environment. Therese will serve in the role of Vice President, Partnerships.
Pinnacle Group proudly Partners with Beacon Safety Consulting and Training
Expansion of Pinnacle Group Office Space In July 2009, Pinnacle Group expanded its office space to accommodate the growth and expansion of the organization. Chris Kulesh, Senior Partner, shared, “Despite the challenging economic times we are all facing, Pinnacle Group is experiencing growth. Our new office space provides Pinnacle Group with the latest technological advancements and meeting space to best accommodate and provide high quality services for our clients.” A new company directory can be found at http://pinnaclegroupbrs.com/aboutus.contactus.html.
Therese Williams, Senior Partner for Pinnacle Group will be teaching a class November 13th-14th as part of Villanova University’s Master’s Certificate in Project Management. This Master Certificate program recognizes the need for a proven, practical approach to project management training. Combining the most recent advances in project management research with the practical, "hands on" experiences of practicing project managers, the program offers a unique blend of the "what to" and "how to" of project management. More information can be found at
On the Move Look for Pinnacle Group representatives at the following conferences:
Save the Date: Management Briefing, September 17th Join your colleagues on September 17th to discuss recently enacted and pending legislation that impacts your organization. Angela Thomas, Esq., Partner, Latsha, Davis, Yohe & McKenna will facilitate a lively discussion on these and other changes that affect the senior leader and the organization.
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